RSS Feed
Twitter
May 19th, 2010 
lance4hire …and your customer service warriors closer
Maybe you remember my Spleen piece where I took aim at Sprint. If you haven’t seen it, please take a look. It will give you some background so my current state of mind might seem a little less, er, unhinged.
OK. All caught up? So today I get another friendly reminder my Sprint payment is late. I go to the payment page of the now-functioning (or so it would initially seem) Sprint.com. I enter my digits, billing zip code, yadda yadda, press “continue.” The site opens another payment form like nothing ever happened. I check my checking account. No funds taken out. So I’m not sure if the payment’s gone through or not. And you DO remember my Dante analogy for the phone queue. And then once you’ve made it into the pit to a phone operator…well, as it goes, “Abandon all hope…” To be fair, I’ve spoken with some adept associates at Sprint. But given the bulk of my experience, the odds are against me.
I notice a handy-dandy “chat” icon on the top of the billing page. I click it. I get this: (more…)
Posted in 
Tags: 
My son is 9. He invents new ways to augment the assault capabilities of his Nerf dart gun. This enterprise often involves trip wires and remote triggering mechanisms, as well as machine gun hide build-outs from his bunk bed ladder. Sometimes his ideas overshadow his ability to fashion a working prototype. He gets frustrated. 
When the phone calls and email don’t work, take it to twitter – a lot. Lather rinse repeat. Fan the company on Facebook and decorate their wall with your discontent. Wait for the phone to ring. 
Sara Fitzpatrick Comito is a poet, freelance writer, communications director at 
